Política de reembolso

RETURN AND REFUND POLICY Last updated: August 17, 2026

1. Overview This Return and Refund Policy applies to all purchases made on the EverGlow online store. It is governed by Portuguese law and applicable EU consumer protection regulations, consistent with our Terms of Service.

2. EU Right of Withdrawal If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with EU Directive 2011/83/EU.

The 14-day withdrawal period begins:

  • For delivered orders: the day you (or a third party you designated) receive the goods
  • For unfulfilled orders: the day you place the order

To exercise your right of withdrawal:

  • If you have a customer account: submit your request at https://account.everglow.com.im
  • If you checked out with a phone number only: use the returns link in your SMS order confirmation

Once you notify us of your withdrawal, you must return the goods within 14 days of that notification.

3. Refunds We will process your refund within 14 days of receiving the returned goods (or proof of return shipment, whichever is earlier). Refunds will be issued to your original payment method and will include the standard outbound shipping cost you paid at checkout. We do not refund premium or express shipping upgrades.

4. Return Shipping Unless the item is defective or incorrect, return shipping costs are the customer's responsibility.

5. Conditions for Returns To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging
  • Accompanied by proof of purchase

Any diminished value resulting from handling beyond what is necessary to assess the nature and functioning of the goods may be deducted from the refund.

6. Non-Returnable Items The following are not eligible for return:

  • Items that have been used, damaged, or altered after delivery
  • Digital products or downloadable content
  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery

7. Order Cancellations Orders that have not yet been fulfilled may be cancelled by submitting a cancellation request:

Once an order has been shipped, it can no longer be cancelled — please follow the return process instead.

8. Consumer Dispute Resolution In case of a dispute, you may contact an Alternative Dispute Resolution (ADR) entity or use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

9. Contact For questions about this policy, please use the contact form on our website.