Política de privacidade

PRIVACY POLICY Last updated: August 17, 2026

1. Introduction EverGlow ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase, in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable Portuguese law.

2. Data Controller EverGlow is registered in Portugal. For any privacy-related enquiries, please use the contact form on our website.

3. Data We Collect We may collect the following personal data:

  • Identity data: name, billing/shipping address
  • Contact data: email address, phone number
  • Transaction data: purchase history, payment details (processed securely — we do not store full card details)
  • Technical data: IP address, browser type, pages visited, cookies
  • Communications data: messages sent via our contact form or customer support

4. How We Use Your Data We process your personal data for the following purposes:

  • To process and fulfil your orders, including returns and cancellations
  • To manage your customer account
  • To comply with legal obligations (including EU consumer protection law)
  • To send transactional communications (order confirmations, shipping updates)
  • To improve our website and services
  • To respond to your enquiries

5. Legal Basis for Processing We process your data on the following legal bases:

  • Contract performance: to fulfil your orders and manage returns/cancellations
  • Legal obligation: to comply with applicable laws and regulations
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications (where applicable)

6. Data Sharing We do not sell your personal data. We may share it with:

  • Payment processors and logistics/fulfilment partners, solely to complete your order
  • IT and hosting service providers
  • Legal or regulatory authorities, when required by law

7. International Transfers Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Your Rights Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us via the form on our website.

10. Cookies Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

11. Right of Withdrawal For information on your right to return or cancel orders, please refer to our Return and Refund Policy.

12. Consumer Dispute Resolution In case of a dispute, you may use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, as referenced in our Legal Notice.

13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

14. Contact For any questions regarding this Privacy Policy, please use the contact form on our website.